This Privacy Policy explains how Linguistic Oasis handles personal data when users visit the website, make an inquiry, book a course, or take part in small-group language courses and related services.
We may collect contact details, inquiry content, booking information, level screening responses, course preferences, attendance records, payment-related records, and communications sent through the website or by other booking methods. We may also collect technical data such as device information, browser type, log data, and basic usage information when the site is accessed.
We receive data directly from users when they submit an inquiry, request level screening, arrange a timetable, confirm enrolment, or communicate with us. We also obtain information from course administration records, payment processing records, and website systems that record access, form submissions, and similar interactions.
We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and improvement of the website.
Users can usually manage cookies through their browser settings and, where available, through on-site preference tools. Essential cookies may remain necessary for basic site operation, security, and form handling. Disabling certain cookies may affect the availability of contact forms, session continuity, or preference storage.
Subject to legal limits, users may request access to their personal data, ask for correction of inaccurate information, and request deletion where retention is no longer required. Users may also object to certain processing or ask us to restrict use in appropriate cases. Where a request cannot be fully granted, we will explain the reason in general terms.
Requests should include enough information to identify the relevant record and the nature of the request. We may ask for additional details to confirm identity or to locate the correct information. We will review requests within a reasonable period and respond in line with applicable legal requirements.
We keep personal data only for as long as needed to manage inquiries, enrolment, course delivery, records, payments, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where appropriate. Some records may be retained for a longer period if law, accounting rules, or a legitimate business need requires it.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date. Users should review the policy periodically to stay informed about current practices.
We use personal data to respond to inquiries, assess starting level, match users to a suitable group and timetable, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or administrative obligations. We may also use limited data to improve service delivery and handle support requests.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or administrative operations. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or misuse concerns. We may also share information when needed to establish, exercise, or defend legal claims.
